(Dialing from India) +91-44-39923900 (Dialing from abroad) |
(8:00 AM to 8:00 PM) Saturday (8:00 AM to 1:00 PM) |
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Contact us
Please visit CAMS collection centres website.
Feedback / Complaint
We always appreciate and value your feedback that would help us to stay in touch with your needs and improve our service at every possible opportunity.How can you Contact us:
- Call Us: 8:00 am to 8:00 pm (Monday to Friday) and 8.00 am to 1.00 pm (Saturday) on our customer care numbers
- If you are in India 1800 200 2434/1800 4190 200
- If you are in an international location +91 44 39923900
- Write to Us: Click Here
- Email Us: If you have any Mutual Fund specific questions or comments, Investors can write to us on investor.line@mutualfunds.hsbc.co.in and Mutual Fund Distributors can write to us on partner.line@mutualfunds.hsbc.co.in
- Chat with Us: Use our 24X7 Chabot "ASK ME" for any queries or service requests
- Visit Us - Walk-in to any of our service centres nearest to you and speak to a Customer Service Officer who will be glad to assist you. To locate the nearest service centre, please click here
- Investor Relations Officer: In case your grievance/ complaint is not resolved within 10 working days of raising the complaint, you may send your complaint to the Investor Relations Officer (IRO) providing full details at the address mentioned below:
Mr. Ankur Banthiya
Investor Relations Officer
HSBC Mutual Fund
9-11 Floors, NESCO IT Park, Building no. 3
Western Express Highway, Goregaon (East),
Mumbai – 400 063
iromf@mutualfunds.hsbc.co.in
- If your grievance / complaint is not resolved within 5 working days of escalating to the IRO, you can escalate to the Compliance Officer or the Chief Executive Officer at their respective co-ordinates as mentioned below
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Compliance Officer |
Chief Executive Officers |
SEBI Scores Platform: As per SEBI circular no. SEBI/HO/IMD-II/IMD-II_DOF10/P/CIR/2021/00677 dated December 10, 2021, please find below link to SCORES website / link to download the mobile app (SEBI SCORES), for grievance redressal
Website - https://scores.gov.in/scores/Welcome.html
Mobile App - https://play.google.com/store/apps/details?id=com.ionicframework.sebi236330
- Please provide details of your previous correspondence (if any), case ID, Folio No. and contact number to respond to you quickly
- We shall respond to your communication in 2 business days. Incase, we require more time to investigate, we shall keep you updated on the progress of your complaint/feedback
- Please treat our staff with courtesy and respect. We reserve the right not to respond to messages which contain abuse, inflammatory statements or material clearly intended to intimidate
We thank you for your time to contact us and value your relationship with us and look forward to every opportunity to serve you better
| 1 | Latest NAV: This service will allow you to obtain the latest NAV of the specified scheme* |
Send SMS as HSBCMF NAV <Scheme Code> to 56767 | HSBCMF NAV F03 |
| 2 | Valuation Service: This will send back the current value of all your holdings across all the schemes in the specified folio. |
Send SMS as HSBCMF VAL <folio_number> to 56767 | HSBCMF VAL 123456 |
| 3 | Annual Report: This service will allow you to request annual report copy for all the schemes in the specified folio. |
For Electronic Copy: | |
| Send SMS as HSBCMFARE <folio_number> to 567678080 | HSBCMFARE 123456 | ||
| Send SMS as HSBCMFARP <folio_number> to 567678080 | HSBCMFARP 123456 | ||
| 4 | Half Yearly Portfolio: This service will allow you to request half yearly portfolio copy for all the schemes in the specified folio. |
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| Send SMS as HSBCMFHPE <folio_number> to 567678080 | HSBCMFHPE 123456 | ||
| Send SMS as HSBCMFHPP <folio_number> to 567678080 | HSBCMFHPP 123456 | ||
| Sr. No | Service | How to use |
| 1 | This service will help you to get the total valuation via SMS and a statement on your registered email ID | Give a missed call to 92129-00020 |
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