Contact us

	Contact number	Email id	Working hours (IST)
Investor	1800-200-2434 / 1800 4190 200 (Dialing from India) +91-44-39923900 (Dialing from abroad)	investor.line@mutualfunds.hsbc.co.in	Monday to Friday (8:00 AM to 8:00 PM) Saturday (8:00 AM to 1:00 PM)
Distributor	1800-419-9800	partner.line@mutualfunds.hsbc.co.in

We are now located in a city near you.

1. Applications from Institutional investors will be accepted by HSBC Mutual Fund via an electronic email sent to transact@hsbc.co.in, subject to necessary validation of the transaction.
2. Resident individual Investors holding an existing folio with HSBC Mutual Fund under mode of holding as Single/ Any or Survivor can submit financial transactions through our 24X7 WhatsApp chatbot number 93269 29294. The transaction will be processed subject to necessary validations and the terms and conditions applicable to this service.

State	City	Address	Point of Acceptance & Service	Landmark	Region
Maharashtra	Aurangabad	HSBC Mutual Fund, Unit No. 1, Mezzanine Floor, Shrinivas Arcade, Samarth Nagar, Aurangabad, Maharashtra-431001	No	Opposite UCO Bank, Varad Ganesh Mandir Road	West 2
Gujarat	Rajkot	HSBC Mutual Fund, Shop No. 550, Fifth Floor, City Centre, Rajya Road, Rajkot, Gujarat - 360007	Yes	Near Amrapali Under bridge	West 2
Rajasthan	Udaipur	HSBC Mutual Fund, Unit No. 11, Ground Floor, Amritshree, Ashok Nagar, Udaipur, Rajasthan-313001	No	Near City Center Mall	North
Haryana	Panipat	HSBC Mutual Fund, First Floor, Unit No. 39-40, Sant Square, BMK Market, Behind HDFC Bank, GT Road, Panipat, Haryana, India- 132103	Yes	Behind HDFC Bank	North
Chhattisgarh	Bhilai	HSBC Mutual Fund, Shop No. 104-B, Ground Floor, Buniyaad Business Complex, Nehru Nagar East Bhilai, Chhattisgarh - 490024	No	Beside Dr Batra Clinic	West
Haryana	Gurgaon	HSBC Mutual Fund Shop no 201 C second floor Vipul Agora Mehrauli-Gurgaon Road near MG Road Metro station Sector 28, Gurugram, Haryana-122001	Yes	Sahara Mall	North
Telangana	Hyderabad	HSBC Mutual Fund, 6-3-1107 & 1108, R aj Bhavan Road, Somajiguda, Hyderabad - 500082	Yes	Opposite Zikra High School	South
Rajasthan	Jaipur	HSBC Mutual Fund, Shop No. 307, Third Floor, Trimurty V-Jaycity Point, Ashok Marg, C-Scheme, Jaipur, Rajasthan - 302001	Yes	Near Ahinsa Circle	North
Gujarat	Jamnagar	HSBC Mutual Fund, Office No. 103, First Floor, Madhav Square, Lal Bungalow Road, Jamnagar, Gujarat-361001	Yes	Opposite Cricket bunglow, Limda Lane	West 2
Maharashtra	Mumbai - Jalaram Business Center	HSBC Mutual Fund, 3rd Floor, Office No. 308, Jalaram Business Center, Ganjawala Lane, Borivali (West), Mumbai - 400092	Yes	Above Axis Bank	West 1
Maharashtra	Mumbai – Fort	HSBC Mutual Fund, 52/60 M G Road, Fort Mumbai 400001	Yes	Opp Flora Fountain	West 1
Maharashtra	Mumbai-Ghatkopar M.G.Road	HSBC Mutual Fund, Unit No 305, 3rd Floor, Zest Business Space, Mahatma Gandhi Road, Anjaria Wadi, Rajawadi Colony, Ghatkopar East, Mumbai-400077	Yes	Near Doshi Nursing Home	West 1
West Bengal	Kolkata	HSBC Mutual Fund, 31 BBD Bagh, Dalhousie Square, Kolkata – 700001	Yes	Opposite Council House Street Post office, Behind RBI Museum	East
Goa	Panaji	HSBC Mutual Fund, Unit No. FF1, First Floor, Agva House, Dada Vaidya Road, Panaji, Goa, India – 403001	Yes	Opp Konkni Canteen, Above SBI Mutual Funds, Near Mahalaxmi Temple	South
Uttar Pradesh	Lucknow	HSBC Mutual Fund, Land No 12, Shop No. 106, First Floor, Saran Chamber, Near Civil Hospital, Lucknow, Uttar Pradesh -226001	Yes	Near Park Road	North
Maharashtra	Nashik	HSBC Mutual Fund, Shop no 4 Ground Floor, Pingle Complex, Plot No.312, Sharanpur Road, Nashik, Maharashtra-422009	Yes	Near Rane Dairy, Opposite Rajiv Gandhi Bhavan	West 2
Gujarat	Bhavnagar	HSBC Mutual Fund Unit. No. 411, Samip Building, Plot No. 2145A/1/1 to 8, War No. 7, Sheet No. 4, Wahgawadi Road, Krushanagar, Bhavnagar, Gujarat. 364002	Yes	Opp.Shamaldas Arts College	West 2
Uttar Pradesh	Varanasi	HSBC Mutual Fund, 2nd Floor, Unit D-64/127, C- H Arihant Complex, Sigra Varanasi UP. - 221010	Yes	Opposite ICICI Bank	North
Gujarat	Ahmedabad	HSBC Mutual Fund, No. 35-47, Mardia Plaza, C G Road, Ahmedabad - 380006	Yes	Opposite Canara Bank	West 2
Uttar Pradesh	Allahabad	HSBC Mutual Fund Shop No. SF11 2nd Floor Vinayak Triveni Tower Civil Lines,  Allahabad Uttar Pradesh-211001	No	AG office Chauraha	North
Gujarat	Anand	HSBC Mutual Fund, Unit No. 10, 2nd Floor, HR Prime Building, Anand, Gujarat-388120	No	Near Gold Cinema	West 2
Karnataka	Bangalore	HSBC Mutual Fund, Prestige Meridian, Tower B - 506, 5th Floor, M.G Road. Bangalore- 560001	Yes	Next to DCB bank	South
Madhya Pradesh	Bhopal	HSBC Mutual Fund, Unit No. 011, 5th Floor, Bansal One, Rani Kamlapati Railway Station, Bhopal, Madhya Pradesh - 462016	Yes	Near Pragati Petrol Pump	West 1
Orrisa	Bhubaneswar	HSBC Mutual Fund 3rd Floor Shivansh Complex Plot No 127, 127/1691 and 105 Block A 3rd Floor, Hall No 301, Cuttack Road Laxmisagar Bhubaneswar-751006	Yes	Near Lakshmisagar Overbridge	East
Chandigarh	Chandigarh	HSBC Mutual Fund, SCO1,  Sector 9-D, Chandigarh-160 017	Yes	Opposite Chandigarh Housing Board	North
Tamil Nadu	Chennai	Unit No. 62, 1st Floor, Parade View, Rukmani Lakshmipathi Salai, Egmore, Chennai, Tamil Nadu-600008	Yes	Opposite to Rajarathinam Stadium	South
Kerala	Cochin	HSBC Mutual Fund, 1st floor, Pulikkal estate, Near Medical Hospital M G Road, Kochi-682016, Kerala	Yes	Near Pallimukk Bus stop	South
Tamil Nadu	Coimbatore	HSBC Mutual Fund, 3rd Floor, No: 2-8, “ATRIA”, Dr NRN Layout, Papanaicken Palayam, Coimbatore - 641037	Yes	Behind GKNM hospital Centre	South
Uttarakhand	Dehradun	HSBC Mutual Fund Office no. 32 Work Food and Entertainment City Ghantaghar Rajpur Road, Dehradun Uttarakhand - 248009	No	MDDA Complex, Ghantaghar	North
Delhi	Delhi	Ground Floor, Dr. Gopal Das Bhawan, 28, Barakhamba Road, New Delhi-110001	Yes	Barakhamba Metro station gate no.1 and opposite Statesman House	North
Assam	Guwahati	HSBC Mutual Fund, Ground Floor, Ganpati Enclave, G.S. Road, Opposite Bora Service Station, Ulubari, Guwahati-781007	No	Opposite Bora Service Station	East
Madhya Pradesh	Indore	3rd Floor, Unit No. 304, The Grace, 1 & 2 Kibe Compound, RNT Marg, Indore, Madhya Pradesh-452001	Yes	Madhu Milan Square	West 1
Punjab	Jalandhar	1st Floor, SCO-49, Ahuja Tower, PUDA Complex, Ladowali Road, Jalandhar, Punjab-144001	Yes	Above Indian Overseas Bank	North
Jharkhand	Jamshedpur	HSBC Mutual Fund, 3B/1, Rear Side, 3rd Floor, Fairdeal Complex, H No 7, Boulevard Shop Area, Main Raod Bistupur, Jamshedpur Jharkhand 831001	Yes	Beside Voltas Building, Opposite UTI Mutual Fund	East
Uttar Pradesh	Kanpur	HSBC Mutual Fund, Shop No. 410, Fourth Floor, KAN Chambers, Civil Lines, Kanpur, Uttar Pradesh- 208001	Yes	Near Krishna Tower	North
Maharashtra	Kolhapur	HSBC Mutual Fund, Office Nos. 6 & 7, Ground Floor, Jaduban Plaza, bearing CTS No. 1108C/34 C, E Ward, Shahupuri, Kolhapur, Maharashtra-416001	Yes	Near by Paach Bunglow, Opposite HDFC Bank	West
Punjab	Ludhiana	HSBC Mutual Fund, 3rd Floor, Unit No. 303, Fortune Chambers, SCO-16-17, Ferozegandhi Market, Ludhiana, Punjab-143001	Yes	Near HDFC Bank Treasury Branch	North
Tamil Nadu	Madurai	HSBC Mutual Fund, 180/9, Sri Ram Center, Second floor, Theni Road, Madurai - 625016	No	Near Amman Tiffin Centre	South
Karnataka	Mangalore	HSBC Mutual Fund, 1st Floor, Aadheesh Avenue, Shop No 106, Opp. Besent College, M G Road, Kodiala Bail, Mangalore - 575003	No	Near to Hotel DEEPA Comforts	South
Maharashtra	Nagpur	HSBC Mutual Fund, 5th Floor, Office No. 501, Shriram Shyam Tower, Sadar, Nagpur- 440012	Yes	Beside NIT buiding, Near Kasturchand Park ground	West 2
Bihar	Patna	HSBC Mutual Fund, Unit No. 401, Fourth Floor, Bearing Survey Plot No. 97 and 98, Sheet No. 20, S. P. Verma Road, Landmark - Hari Ram Heritage Building, Patna, Bihar - 800 001	Yes	Hari Ram Heritage Building	East
Maharashtra	Pune	Shop No. 6&7, LGF, Aditya Centeegra, Dnyaneshwar Paduka Chowk, F C Road, CTS No. 930,Plot No. 314, Shivajinagar (Bhamburda), District Pune, Maharashtra-411004	Yes	Opposite Hotel Niranjan	West 1
Chhattisgar	Raipur	HSBC Mutual Fund, Simran Tower, 1st Floor, Opposite LIC Building, Pandri Raipur 492001	No	Opposite LIC Building, Above TITAN Eye showroom	West 1
Jharkhand	Ranchi	HSBC Mutual Fund, Unit No. 406, 4th Floor, Satya Ganga Arcade, Municipal Survey Plot No. 2082, Ward No. 3, Lalji Hirji Road, Main Road, Ranchi, Jharkhand-834001	No	Near Sarjana Chowk	East
Gujarat	Surat	HSBC Mutual Fund, 328, ITC, Nr. Majura Gate, Ring Road, Surat, Gujarat-395002	Yes	Opposite Gandhi college, Majuragate, Surat	West 2
Maharashtra	Thane	HSBC Asset Management (India) Pvt. Ltd Ground & First floor, Amar Vaishali, Office no 1, Survey no- 363-A, Plot no 169-C, Near Alaknanda shop & ICICI bank, Next to Gajanan Mat/Mandir, Ram Maruti Road, Thane (W) - 400602	Yes	Opp Lokmanya Cooperative Society	West 1
Tamil Nadu	Trichy	HSBC Mutual Fund, Sri Krishna Arcade, No 60, First Floor, Thennur High Road, Trichy - 621017	Yes	Near to AGS Jewellary	South
Kerala	Trivandrum	HSBC Mutual Fund, 1st Floor, T C 15/1948 -4, Parameswara Towers, Vazhuthacaud, Thiruvananthapuram - 695014	Yes	Ganapathi Kovil Road - Opposite Canara Bank	South
Gujarat	Vadodara	HSBC Mutual Fund, Shop No. 27, 28,29,30, 2nd Floor, Emerald One Building, Anand Nagar, Haripura, Vadodara, Gujarat-390020	Yes	Near Gujarat Kidney Hospital, Vallabh Circle	West 2
Gujarat	Vapi	HSBC Mutual Fund, 1st Floor, Sonorous-A, Opposite Circuit House, Koparli, Silvasa Road, Vapi, Gujarat-396191	No	Opposite Circuit House, Above HDFC Bank	West 2
Andhra Pradesh	Vijayawada	HSBC Mutual Fund, D 27-23-252, Gopala Reddy Road, 4th Floor, Flat No 402, Bhaskar Plaza, Governorpet,  Vijayawada, Andhra Pradesh - 520002	Yes	Behind Bank of Baroda - MG road	South
Andhra Pradesh	Vishakapatnam	HSBC Mutual Fund, Unit No. 02, Second Floor, Navaratna Trade Center, Bearing no. Town Sy. No. 1032/2B, Block No. 45, Waltair Ward, Division No. 18, Ramnagar, GVMC, Visakhapatnam, Andhra Pradesh-530002	No	Beside Hotel Meghalaya	South
Rajasthan	Jodhpur	HSBC Mutual Fund Unit No. 104 A First Floor SVP Tower 7th B-Road Saradarpura, Jodhpur Rajasthan - 342003	No	Near Children's park	North
Madhya Pradesh	Jabalpur	HSBC Mututal Fund, Hall No.102 - B, First Floor, Reliable House, Bearing no 797, Subhadra Kumari Chouhan Ward, MLB Road, Jabalpur, Madhya Pradesh-482002	No	Opp Aditya Hospital	West 1
Punjab	Amritsar	HSBC Mutual Fund, 5th floor, SCO-47, District Shopping Complex, B-Block, Ranjit Avenue, Amritsar-Punjab- 143001	No	Near Best Western Hotel Palace	North
Maharashtra	Ahmednagar	HSBC Mutual Fund, Ground Floor, Ramkishan Bldg, Plot No. 46/8, Nagar Shirdi Road, Behind Saraswat Bank, Ahmednagar - 414001	No	Opp Deepka petrol pump	West 2
Madhya Pradesh	Gwalior	HSBC Mutual Fund, Unit No. B-101, 1st Floor, Athena, Bearing No. 697/1, 697/2, 697/3, Ward No. 30, City Centre, Gwalior, Madhya Pradesh-474011	No	Near Allen Coaching Institute	West 1
Karnataka	Mysore	HSBC Mutual Fund, No. 209, HIG, Sharadadevinagar (North), High Tension Double Road, Mysore-570022	No	Near to Nivedita Nagar	South
Bihar	Muzaffarpur	HSBC Mutual Fund, Ground Floor, Ramrekha Complex, Chapra Lodi Road, Power House Chowk Maripur, Muzaffarpur, Bihar 842001	No	Opposite Army Cantonment	East
Uttar Pradesh	Agra	HSBC Mutual Fund, 108, 1st Floor Anand Vrindavan Building ,  Sanjay Place, Agra Pin-282002	No	Adjacent to Cosmos Mall	North
Uttar Pradesh	Gorakhpur	HSBC Mutual Fund, Shop No - 10, Ground Floor, Radhika Complex, Ashuran, Medical College Road, Gorakhpur, Uttar Pradesh - 273004	No	In HDFC Bank Building	North
Chhattisgarh	Durg	HSBC Mutual Fund, Ground Floor, Shop Number G-3, Ward No.24, Aamdi Mandir Ward, Crecent Plaza, Durg - 491001	No	Beside Dr Batra Clinic	West

Please visit CAMS collection centres website.

Click here

Feedback / Complaint

We always appreciate and value your feedback that would help us to stay in touch with your needs and improve our service at every possible opportunity.

How can you Contact us:

• Call Us: 8:00 am to 8:00 pm (Monday to Friday) and 8.00 am to 1.00 pm (Saturday) on our customer care numbers
  • If you are in India 1800 200 2434/1800 4190 200
  • If you are in an international location +91 44 39923900
• Write to Us: Click Here
• Email Us: If you have any Mutual Fund specific questions or comments, Investors can write to us on investor.line@mutualfunds.hsbc.co.in and Mutual Fund Distributors can write to us on partner.line@mutualfunds.hsbc.co.in
• Chat with Us: Use our 24X7 Chabot "ASK ME" for any queries or service requests
• Visit Us - Walk-in to any of our service centres nearest to you and speak to a Customer Service Officer who will be glad to assist you. To locate the nearest service centre, please click here
• Investor Relations Officer: In case your grievance/ complaint is not resolved within 10 working days of raising the complaint, you may send your complaint to the Investor Relations Officer (IRO) providing full details at the address mentioned below:

Mr. Ankur Banthiya
Investor Relations Officer
HSBC Asset Management (India) Private Limited,
Unit No. 62, 1st Floor,
Parade View, Rukmani Lakshmipathi Salai,
Egmore, Chennai,
Tamil Nadu-600008
India
iromf@mutualfunds.hsbc.co.in

• If your grievance / complaint is not resolved within 5 working days of escalating to the IRO, you can escalate to the Compliance Officer or the Chief Executive Officer at their respective co-ordinates as mentioned below

Compliance Officer Sumesh Kumar HSBC Mutual Fund 9-11 Floors, NESCO IT Park, Building no. 3 Western Express Highway, Goregaon (East), Mumbai – 400 063 compliance@mutualfunds.hsbc.co.in

Chief Executive Officer Kailash Kulkarni HSBC Mutual Fund 9-11 Floors, NESCO IT Park, Building no. 3 Western Express Highway, Goregaon (East), Mumbai – 400 063 ceomf@mutualfunds.hsbc.co.in

SEBI Scores Platform: As per SEBI circular no. SEBI/HO/IMD-II/IMD-II_DOF10/P/CIR/2021/00677 dated December 10, 2021, please find below link to SCORES website / link to download the mobile app (SEBI SCORES), for grievance redressal.

Website - https://scores.gov.in/scores/Welcome.html
Mobile App - https://play.google.com/store/apps/details?id=com.ionicframework.sebi236330

Online Dispute Resolution Portal (ODR Portal):

Pursuant to SEBI Circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/ CIR/2023/131 dated July 31, 2023 read with SEBI Circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/ CIR/2023/135 dated August 04, 2023, common Online Dispute Resolution (‘ODR’) Portal has been established in order to harnesses online conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market.

Initiation of the dispute resolution process

1. An investor/client shall first take up his/her/their grievance with the Market Participant by lodging a complaint directly with the concerned Market Participant. If the grievance is not redressed satisfactorily, the investor/client may, in accordance with the SCORES guidelines, escalate the same through the SCORES Portal in accordance with the process laid out therein. After exhausting all available options for resolution of the grievance, if the investor/client is still not satisfied with the outcome, he/she/they can initiate dispute resolution through the ODR Portal.
2. Alternatively, the investor/client can initiate dispute resolution through the ODR Portal if the grievance lodged with the concerned Market Participant was not satisfactorily resolved or at any stage of the subsequent escalations mentioned in the paragraph 11 above (prior to or at the end of such escalation/s). The concerned Market Participant may also initiate dispute resolution through the ODR Portal after having given due notice of at least 15 calendar days to the investor/client for resolution of the dispute which has not been satisfactorily resolved between them.
3. The dispute resolution through the ODR Portal can be initiated when the complaint/dispute is not under consideration in terms of the above paragraphs or SCOREs guidelines as applicable or not pending before any arbitral process, court, tribunal or consumer forum or are non-arbitrable in terms of Indian law.
4. The dispute resolution through the ODR Portal can be initiated when within the applicable law of limitation (reckoned from the date when the issue arose/occurred that has resulted in the complaint/date of the last transaction or the date of disputed transaction, whichever is later).

The link to ODR Portal for grievance redressal is https://smartodr.in

For more details on ODR, refer following links:

• SEBI | Online Resolution of Disputes in the Indian Securities Market
• SEBI | Corrigendum cum Amendment to Circular dated July 31, 2023 on Online Resolution of Disputes in the Indian Securities Market

Note:

• Please provide details of your previous correspondence (if any), case ID, Folio No. and contact number to respond to you quickly
• We shall respond to your communication in 2 business days. Incase, we require more time to investigate, we shall keep you updated on the progress of your complaint/feedback
• Please treat our staff with courtesy and respect. We reserve the right not to respond to messages which contain abuse, inflammatory statements or material clearly intended to intimidate

We thank you for your time to contact us and value your relationship with us and look forward to every opportunity to serve you better.

SMS Based Services
Sr. No	Service	How to use	Example
1	Latest NAV: This service will allow you to obtain the latest NAV of the specified scheme*	Send SMS as HSBCMF NAV <Scheme Code> to 56767	HSBCMF NAV F03
2	Valuation Service: This will send back the current value of all your holdings across all the schemes in the specified folio.	Send SMS as HSBCMF VAL <folio_number> to 56767	HSBCMF VAL 123456
3	Annual Report: This service will allow you to request annual report copy for all the schemes in the specified folio.	For Electronic Copy:
		Send SMS as HSBCMFARE <folio_number> to 567678080	HSBCMFARE 123456
		For Physical Copy:
		Send SMS as HSBCMFARP <folio_number> to 567678080	HSBCMFARP 123456
4	Half Yearly Portfolio: This service will allow you to request half yearly portfolio copy for all the schemes in the specified folio.	For Electronic Copy:
		Send SMS as HSBCMFHPE <folio_number> to 567678080	HSBCMFHPE 123456
		For Physical Copy:
		Send SMS as HSBCMFHPP <folio_number> to 567678080	HSBCMFHPP 123456

*Please click here for details of scheme codes.

Missed Call Service
Sr. No	Service	How to use
1	This service will help you to get the total valuation via SMS and a statement on your registered email ID	Give a missed call to 92129-00020

You can get Insta Statement for a selected period, in just 2 simple steps. Click here